Community Conduct Guidelines

What Can Lead to Removal

Our support groups exist to offer a safe, judgment-free space where individuals can be honest, feel supported, and begin or continue their mental health journey with others who genuinely care. These groups are built on compassion, accountability, holding space, and mutual respect. We aim to create environments where people can show up as they are and be met with understanding, not shame.
We would always rather include than exclude. Our desire is to see people grow, reflect, repair, and re-engage with the group in a healthier way. However, protecting the safety and harmony of the space must come first. If behaviour threatens the wellbeing of others or the integrity of the space, we may need to take action—including removal from the group and all associated chats.

Our Approach

If a concern is raised, we will:
● Speak to you privately and respectfully
● Offer space for reflection and resolution
● Try to rebuild trust and restore balance
But if the behaviour continues or causes serious harm, removal from the group and all related chats may follow. This decision is never taken lightly.

BEHAVIOURS THAT CAN LEAD TO REMOVAL

These behaviours go against the values that make our support groups safe, compassionate, and healing. They harm trust, prevent people from being vulnerable, and erode the sense of community we’re working to build.

1. Manipulative or Destabilising Behaviour
● Gaslighting – Making someone question their own experience undermines their healing
● Splitting – Turning members against each other fractures trust and unity
● Triangulation – Pulling people into conflict creates tension and isolation
● Emotional coercion – Using guilt or pressure to sway people disrupts the
emotional safety of the space
● Deliberate disruption – Intentionally scheduling or promoting conflicting activities works against group cohesion

2. Gossip or Rumour-Spreading
● Talking behind people’s backs damages relationships and erodes safety. If there’s a problem, bring it to the group respectfully or speak with a facilitator.

3. Bullying or Intimidation
● Sarcasm meant to wound, dismissive comments, or dominating behaviour can silence others and make the space feel unsafe. Everyone deserves to be heard.

4. Avoiding Accountability
● Refusing to reflect, repair, or accept responsibility blocks growth. Support without accountability enables harm.

5. Disrespecting Group Processes
● Ignoring timekeeping, withholding relevant information, or only engaging for personal gain shows disregard for the collective effort the group relies on.

6. Crossing Boundaries Repeatedly
● Everyone deserves to feel respected. When boundaries are ignored, it communicates that someone’s safety or comfort doesn’t matter.

7. Personal Agendas Over Group Wellbeing
● Using the group to promote unrelated causes or create divisions shifts the focus from healing and support to politics or control.

8. Discrimination and Harassment
● Offensive or hostile behaviour based on race, gender, sexuality, disability, or other protected traits will not be tolerated. Everyone must feel safe to be themselves.

9. Breach of Confidentiality
● Sharing personal stories or experiences outside the group without consent destroys trust. Confidentiality is not optional—it’s foundational.

10. Disruptive or Dismissive Conduct
● Constant interruptions or dominating conversation breaks the emotional rhythm of the group. Everyone has a right to speak and be heard.

11. Unauthorized Recording or Sharing
● Recording or taking screenshots without consent violates privacy and can cause serious harm, especially to those in vulnerable states.

12. Repeated Non-Compliance with Guidelines
● After a certain point, consistent disregard for boundaries and values shows unwillingness to be part of the community safely and respectfully.

13. Substance Use or Being Under the Influence
● Arriving intoxicated or under the influence creates unpredictability and can trigger others. We want people to be fully present and grounded.

14. Undermining Facilitators or Agreed Processes
● When facilitators are repeatedly questioned or dismissed, it becomes harder to maintain the supportive structure the group needs to function well.

15. Bypassing Conflict Resolution Routes
● Escalating issues through backchannels or outside platforms like social media spreads harm. We value directness, care, and fairness.

FINAL WORD
These support groups exist so people can feel seen, heard, and held during difficult times. That only works if everyone plays their part in protecting the space.
We don’t expect perfection. We expect presence. We are here to support one another. And we will do our best to help people grow through missteps. But support without safety is not sustainable.
We would rather help you stay. We would rather work it through. But we will prioritise protecting the integrity of this space and the people in it.
Thank you for respecting what this community stands for.